Refund Policy
GZK Wholesale Frozen Supply
At GZK Wholesale Frozen Supply, we are committed to delivering high-quality frozen products with integrity and care. While all sales are considered final due to the perishable nature of our goods, we do offer refunds or replacements in specific circumstances as outlined below.
Eligible Refund or Replacement Situations
You may be eligible for a refund or product replacement if:
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Products arrive damaged, thawed, or spoiled upon delivery.
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Incorrect items were delivered (e.g., wrong product or quantity).
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There are verified quality issues with the product upon opening (within the recommended storage time).
Refund & Replacement Conditions
To qualify for a refund or replacement:
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Report the issue within 24 hours of receiving the delivery.
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Provide photo or video evidence of the damaged or incorrect products.
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Ensure the product is unopened (except in the case of spoilage) and stored properly until our team collects or inspects it.
Once the issue is verified by our customer service team, we will offer:
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A full refund,
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A partial credit toward your next purchase,
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Or a replacement shipment at no extra cost, depending on the situation.
Non-Refundable Situations
Refunds or replacements will not be issued if:
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The product was not stored properly after delivery.
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Issues are reported after 24 hours of delivery without documentation.
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The customer changed their mind or ordered the wrong item.
How to Submit a Claim
Please email us at wongsc1122@outlook.com with:
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Your order number
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A description of the issue
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Photo/video evidence (if applicable)
